Meijer for Best Implementation of the Year |
Founded in 1934 as a supermarket chain, Meijer is a regional American hypermarket chain based in Walker, Michigan, and is credited with pioneering the modern supercenter concept in 1962. From the 1960’s with 26 grocery stores in Michigan, Meijer has grown to more than 180 grocery and general merchandise supercenters and 60,000 associates in five states.
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| Primary Business Challenge: |
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Meijer needed a systematic approach to all areas: people, process, technology and metrics. Meijer required streamlined processes to build consumer-driven product assortments, strategic advertising campaigns and an accurate store-level forecasting system. |
| The enabling JDA Solution: |
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- JDA® Demand, powered by Manugistics®
- JDA® Fulfillment, powered by Manugistics®
- Portfolio Merchandise Management
- JDA® Allocation, powered by Arthur®
- Space Planning by Intactix®
- JDA® Advertising
- JDA® Promotions Management
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| Real Results: |
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- Reduced inventory by more than $100 million
- Dramatically improved system performance
- Achieved in-stock level goals
- Improved forecast accuracy
- Increased profitability
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| Benefits from a consumer standpoint: |
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Meijer’s improved inventory stock levels contributed directly to the customer’s ability to make desired purchases and advertised products are in better stock positions during promotional events for the customer’s convenience. Now, Meijer’s customers have an overall better shopping experience. |
| Challenges to overcome and achieve success: |
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With a more accurate forecasting system, Meijer is able to differentiate itself by minimizing out-of-stock situations, thereby minimizing lost sales. Also with the right mix of advertising campaigns, they are increasing the volume of sales at each store.
With the help of JDA, Meijer stays ahead of the competition by supplying stores with product only when and where required therefore increasing the number of inventory turns per year.
By supplying the right quantity of product, at the right time, at the right place and at the right price, Meijer maximizes profitability while maintaining its competitive edge in the retail sector. |
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AEON Co. Ltd. for Best in Collaboration |
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Japanese retail giant AEON Co., Ltd. is the core business of Japan's AEON Group. AEON CO. owns or franchises more than 4,400 stores worldwide. It is Japan's largest supermarket chain, with about 750 stores under the JUSCO and MaxValu banners.
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| Primary Business Challenge: |
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AEON Co. needed a centralized collaborative planning, forecasting and replenishment (CPFR) environment with private label companies, as well as with national brand manufacturers to improve customer satisfaction while maintaining a low level of inventory. |
| The enabling JDA Solution: |
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- JDA® Demand, powered by Manugistics®
- JDA® Fulfillment, powered by Manugistics®
- JDA® Collaborate, powered by Manugistics®
- JDA® Monitor, powered by Manugistics®
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| Real Results: |
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- Increased order fill rates from 91 to- 98.5 percent in health and beauty care products
- Reduced inventory by 20 percent
- Expanded dry grocery products business
- Improved pricing for consumers
- Reduced out-of-stocks
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| Benefits from a consumer standpoint: |
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Consumers can purchase AEON products at more reasonable prices compared to other retailers and without encountering out-of-stock situations. |
| Challenges to overcome and achieve success: |
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AEON’s insight and understanding that logistics is the source of profit for retailer, combined with the implementation of JDA® Demand, Fulfillment, Collaborate and Monitor solutions has propelled this retail giant even further ahead of the competition with the expansion of their private label products business, as well as perfecting their vertical integrated supply and demand chain business model. |
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Black & Decker Hardware and Home Improvement for Best in Demand and Promotions Planning |
Black & Decker was founded in 1910 by S. Duncan Black and Alonzo G. Decker as a small machine shop in Baltimore, Maryland. In 1917, Black & Decker invented the familiar portable electric drill, and obtained a patent for their hand-held drill combining a pistol grip and trigger switch. Their shop has grown beyond anything they could have imagined.
Today, Black & Decker Hardware and Home Improvement (BDHHI), a division of Black & Decker, is a global manufacturer of quality home fixtures, accessories and improvement products. Black & Decker has established a reputation for product innovation, quality, end-user focus, design and value. Their strong brand names and new product development capabilities are recognized worldwide and their global distribution is unsurpassed.
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| Primary Business Challenge: |
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The large number of new products Black & Decker Hardware and Home Improvement introduces every year and the scope of these introductions across dominant retail partners such as Home Depot and Lowe’s, mandated improved forecast accuracy and forecast development cycle time. |
| The enabling JDA Solution: |
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- JDA® Demand, powered by Manugistics®
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| Real Results: |
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- Improved forecast accuracy by 10.4 percent
- Reduced forecast development cycle time by 60 percent
- Gained the ability to view POS level forecast quickly to evaluate new item or promotion effectiveness
- Gained the ability to share best practices across business segments
- Decreased stock-outs
- Increased variable mix by store
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| Benefits from a consumer standpoint: |
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Consumers have realized fewer stock-outs of popular BDHHI products and a more variable mix by store. |
| Challenges to overcome and achieve success: |
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Black & Decker can provide information – not just data – to retail category managers quickly and at any level in the supply chain, as well as provide better order fill rates to retail partners than competitors while holding less inventory. |
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HyperCITY India for Best in Emerging Markets |
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HyperCITY India, part of the Shoppers’ Stop Group, is a one-of-a-kind new retail format that offers a range of innovative products. HyperCITY provides a truly international shopping experience and offers innovative products sourced from both local and international markets. The product range varies from foods, home ware, home entertainment, hi-tech products, appliances, furniture, sports, toys and clothing.
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| Primary Business Challenge: |
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HyperCITY India needed to deploy common applications across all of its retail formats in order to capitalize on the immense potential for hypermarkets. To keep pace with consumer demand, the specialty retailer knew it had to streamline ordering based on more statistical data and reduce excess inventory and inventory holding costs.
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| The enabling JDA Solution: |
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- Advanced Store Replenishment by E3®
- Advanced Warehouse Replenishment by E3®
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| Real Results: |
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- Increased food sales by 25-30 percent
- Reduced out-of-stocks
- Reduced stock levels by 2 percent, lowering inventory holding costs
- Reduced amount of product expirations leading to improvement in margin with lower write-offs
- Increased availability of product on the shelf, improving brand loyalty
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| Benefits from a consumer standpoint: |
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Consumers have benefited with:
- High availability of product on the shelf with nominal out-of-stock situations
- Longer shelf life for consumption
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| Challenges to overcome and achieve success: |
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High availability of product on the shelf has improved brand loyalty and ensured customer retention. Optimum inventory has ensured that there is no expired stock and fewer write-offs. Additionally, low inventory holding costs have a direct and positive impact to company profitability. |
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Follett Higher Education Group for Best in Multi-Channel Management |
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Follett Higher Education Group is a family-owned bookstore that has been helping to inspire and empower institutions, administrators, faculty and students to fully realize the powerful benefits of higher education for more than 130 years. As the nation's largest operator of college bookstores with more than 760 locations, this retailer continues to expand with sales approaching $1.6 billion.
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| Primary Business Challenge: |
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Follett realized that rapidly increasing online sales were really adding to store labor costs and decreasing customer service levels. As the ratio of online sales to in-store sales continued to increase, stores were faced with increased labor costs to pick orders, loss of customer service as labor was re-directed to order picking, and a lack of capacity in store back rooms to stage in-process orders. |
| The enabling JDA Solution: |
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- Merchandise Management System – I
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| Real Results: |
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- Decreased order fulfillment time by 30%
- Achieved labor cost savings
- Vastly improved customer service
- Improved accuracy of store in-stock status when placing order online
- Improved order status communication
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| Benefits from a consumer standpoint: |
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Follett has dramatically improved customer service with less time from order placement to order delivery. They have provided several new payment options, such as campus debit cards and gift cards. They have also improved in-stock accuracy for online purchases, improved store order pickup experience and improved order status communication as orders move through the fulfillment process. |
| Challenges to overcome and achieve success: |
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Follett has been able to retain customers that might have switched to other e-commerce bookseller sites for price or service reasons. Additionally, other college textbook sellers cannot match the array of payment choices Follett offers, nor do they provide the option of store pickup. |
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Schwarz Supply Source for Best in Replenishment /Allocation |
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Schwarz Supply Source began as a supplier of paper and packaging products in 1907. Now, more than 100 years later and far beyond bags and boxes, Schwarz is a leading provider of a broad range of customized, cost-effective supply chain management solutions.
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| Primary Business Challenge: |
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Schwarz Supply Source needed an inventory management strategy to address climbing inventory levels, inconsistent fill rates and weakening buying disciplines |
| The enabling JDA Solution: |
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- Advanced Warehouse Replenishment by E3®
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| Real Results: |
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- Reduced inventory levels by 9 percent
- Improved fill rate from 95.23 to 99.34 percent
- Uninterrupted service through peak season at 99.42 percent fill rate
- Reduced rental expense on external storage space for seasonal inventory
- Lowered interest expense
- Reduced aged inventory
- Improved ability to provide suppliers with forecasting and planning
- Gained additional cost savings with better forecasting
- Improved service levels
- Enhanced reporting capabilities
- Increased cost reductions through purchase order consolidation
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| Benefits from a consumer standpoint: |
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- Improved service levels
- Uninterrupted service through peak season at an overall 99.42% fill-rate performance
- Enhanced reporting capabilities
- Increased cost reductions through purchase order consolidation
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| Challenges to overcome and achieve success: |
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Schwarz Supply Source is able to consistently deliver an overall service level of over 99% while providing cost savings opportunities for their clients by utilizing JDA Software’s Advanced Warehouse Replenishment by E3®. |
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Miller Brewing Company for Best in ROI |
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Miller Brewing Company was founded in 1855 and has grown from a small local brewer to the second largest brewery in the U.S., with seven major breweries located across America.
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| Primary Business Challenge: |
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Miller Brewing Company was looking to improve space management to drive sales and profits. Additionally, their planogram tracking methodology and communication database was lacking effervescence. They wanted to achieve consistent enterprise-wide merchandising and assortment standards, and improve availability to space management data. |
| The enabling JDA Solution: |
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- Space Planning by Intactix®
- Space Automation by Intactix®
- Intactix® Knowledge Base
- JDA Consulting Group Services
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| Real Results: |
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- Reduced the time spent generating high-level analysis by 300 percent
- Reduced the time spent on planogram validation by 90 percent
- Increased availability of products to consumers
- Standardized merchandising and assortment
- Achieved planogram standard adherence
- Achieved instant database access ensuring consistency for products
- Improved understanding for developing, attaining and measuring space performance
- Improved availability to space management data
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| Benefits from a consumer standpoint: |
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Miller consistently delivers fact-based, financially-sound planograms to the retailers which, in turn, help them increase sales and profits for the entire beer category. In addition, the implementation of Miller’s new space management program:
- Provides national account and regional personnel with the ability to identify opportunities for major chain retailers
- Increases the availability of beer products to consumers through increased beer space in high-volume, small-cooler retail outlets
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| Challenges to overcome and achieve success: |
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With the implementation of JDA’s space management software suite, Miller differentiates itself by delivering superior space management services to all of its retail customers. |
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Dr. Pepper Snapple Group for Best in Space & Category Management |
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Dr. Pepper Snapple Group, Inc., formerly Cadbury Schweppes Americas Beverages, is one of North America’s leading refreshment beverage companies, manufacturing, bottling and distributing more than 50 brands of carbonated soft drinks, juices, teas, mixers, waters and other premium beverages. With a brand heritage spanning more than 200 years, the DPSG portfolio includes some of the most recognized beverages. More than 75 percent of the company’s overall volume is from brands that are either #1 or #2 in their flavor categories. In addition to its flagship Dr. Pepper and Snapple brands, the DPSG portfolio includes 7UP, Mott’s, A&W, Sunkist Soda, Hawaiian Punch, Canada Dry, Schweppes, RC Cola, Diet Rite, Squirt, Yoo-hoo, Rose’s, Clamato, Mr. & Mrs. T and other well-known consumer favorites.
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| Primary Business Challenge: |
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Dr. Pepper Snapple Group needed to continue to reflect positive growth results during a three-year decline in the beverage industry. |
| The enabling JDA Solution: |
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- Space Planning by Intactix®
- Space Automation by Intactix®
- Intactix® Knowledge Base
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| Real Results: |
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- Achieved an unprecedented five-year positive dollar sales growth
- Achieved 12 percent sales growth
- Increased customer satisfaction
- Increased in-stocks
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| Benefits from a consumer standpoint: |
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Dr. Pepper Snapple Group’s category management approach focuses on delivering consumer value for its retailers utilizing a days-of-supply methodology. This methodology ensures that the consumer gets the products they want when they want them. |
| Challenges to overcome and achieve success: |
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Dr. Pepper Snapple Group differentiates itself from its competition with its days-of-supply methodology which focuses on each individual product performance rather than an overall total manufacturer performance. Additionally, their commitment to space planning and automation solutions and their pursuit to invest in technology have reduced the man hours needed for large-scale projects, increased productivity, and reduced their planogram space project by nine work days. |
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Gander Mountain LLC for Best in Store Systems |
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Gander Mountain LLC operates the nation's largest retail network of stores specializing in hunting, fishing, camping, boating, and outdoor lifestyle products and services. Their stores offer a unique retail experience through our combination of a broad assortment of competitively priced outdoor equipment, technical and casual apparel and footwear, outdoor accessories, and expert services, including gunsmith, archery, ATV and marine services. Gander Mountain has a heritage over 45 years of strong appeal and relevance to consumers who participate in outdoor sports and recreational activities.
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| Primary Business Challenge: |
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Gander Mountain strives to ensure that the right store associate with the right knowledge is available to serve that customer at the right time and place. Gander Mountain needed an enterprise labor management solution to achieve cost savings and increase efficiencies. |
| The enabling JDA Solution: |
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- JDA® Workforce Management
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| Real Results: |
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- Increased store productivity by 9 percent
- Reduced overtime expenses by 25 percent
- Eliminated hardware purchase and repair costs
- Saved over $1.5M in payroll and cost avoidances
- Provided corporate view of payroll performance
- Provided real-time reporting including forward-looking reporting
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| Benefits from a consumer standpoint: |
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With JDA® Workforce Management solution contributing to increased efficiencies and performance, Gander Mountain is benefiting from improved customer satisfaction. The software enables the scheduling of the right number of employees at the right time in the right departments. The system’s Web Portal provides store associates with a secure, role-based view of personal information, which they can use to check schedules, timesheets, access benefit information, request availability changes and vacation time – all helping to reduce paperwork, save time and streamline processes. As a result, the store associates are able to spend more time serving customers. |
| Challenges to overcome and achieve success: |
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Since its customers’ shopping needs are extremely localized and change with every season, Gander Mountain is leveraging the JDA® Workforce Management solution to ensure that its “We Live Outdoors” culture is apparent in every employee that a customer encounters. By ensuring that staffing levels are optimal, the system helps Gander Mountain streamline its labor management processes and also contributes to cost savings, leading to increased customer satisfaction. |
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Michelin for Best in Supply Chain Planning |
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In 1889, brothers André and Édouard Michelin began a journey that shaped and continues to drive progress in modern transportation through relentless innovation. With over 100 years of innovation, Michelin continues to help drive the tire industry by producing the highest quality tires for virtually every category of the tire market. The Michelin Group has a rich, well-balanced portfolio of brands that meet the needs of all consumer tire market segments and a high percentage of commercial market segments as well. It is a mixture of strong national brands, such as Michelin and B.F. Goodrich, as well as regional and private brands that support a multi-brand strategy.
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| Primary Business Challenge: |
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Driven by the will to foresee the mobility of the future prompted this industry leader to deploy supply chain best practices worldwide to:
- Support corporate initiatives by deploying supply chain best practices worldwide
- Support an operating margin of at least 10%
- Generate an inventory value less than 16% of net sales
- Achieve a return on capital employed higher than 10%
- Generate a positive free cash flow
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| The enabling JDA Solution: |
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- JDA® Demand, powered by Manugistics®
- JDA® Collaborate, powered by Manugistics
- JDA® Fulfillment, powered by Manugistics®
- JDA® Inventory Policy Optimization, powered by Manugistics®
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| Real Results: |
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- Increased availability of products while reducing inventory costs
- Increased customer service levels by 16 percent
- Decreased in stock level by 16 percent
- Improved client prioritization
- Reduced warehousing and shipping costs
- Accelerated supply and distribution planning
- Increased optimization and accuracy of flows
- Institutionalized supply chain processes worldwide
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| Benefits from a consumer standpoint: |
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Consumers benefited from increased availability of products and improved customer service levels. |
| Challenges to overcome and achieve success: |
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Michelin’s supply chain program is a key enabler to the company’s strategic objectives through increasing the product’s availability while reducing the inventory and logistics costs. By increasing the product’s availability while reducing the inventory and logistics costs, Michelin expects to not only meet, but exceed its corporate initiatives and strategic objectives to remain an industry leader. |
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Unilever Brasil Ltda. for Best in Transportation & Logistics Management |
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With 400 brands spanning 14 categories of home, personal care and foods products, not many companies touch so many people's lives in so many different ways like Unilever does. Unilever Brasil is a division of the $53 billion parent company Unilever PLC and a leading consumer product goods manufacturer.
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| Primary Business Challenge: |
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Unilever Brasil had been operating its food, home and personal care business units as separate entities with no coordination of transportation and logistics activities. The company realized it could achieve cost savings and operational synergy if it centralized control of its transportation and logistics across both business sectors. |
| The enabling JDA Solution: |
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- JDA® Transportation Planning, powered by Manugistics®
- JDA® Monitor, powered by Manugistics®
- JDA® Shipment Execution, powered by Manugistics®
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| Real Results: |
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- Reduced cycle times
- Reduced inventory
- Improved visibility into the supply chain
- Achieved cost savings and operational synergy
- Ability to effectively manage the complexities of a multi-modal logistics network
- Synchronized the global movement of goods
- Centralized transportation activities
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| Benefits from a consumer standpoint: |
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Unilever Brasil has been able to effectively and systematically deliver goods to the right distribution centers and stores across the company’s geographically diverse regions with the support of JDA’s Transportation & Logistics Management applications. The JDA solutions have also helped the manufacturer improve its entire closed-loop transportation process, from strategic transportation sourcing, planning and optimization to shipment execution, payment and performance analysis. |
| Challenges to overcome and achieve success: |
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With increased speed and performance, the JDA Software solutions support Unilever Brasil in its quest to merge the transportation activities for its food, Home and personal care business divisions. The company has been able to leverage the solutions to better manage its complex transportation movements and create the most executable and cost-effective transportation plan possible. The technology also helps the company mitigate the supply chain cost increases caused by rising fuel charges, operating costs and increased driver, security and environmental requirements. |
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